Jan Olive Creative Studio understands and respects the importance of your privacy. This Privacy Policy outlines how we use the personal data we collect from you, or that you provide to us. Please read the following information carefully.

For the purpose of the General Data Protection Regulation (GDPR) 2018, we, Jan Olive Creative Studio are the Data Controller and Processor for https://janolive.co.uk (The Site).

The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR). It introduced the following principles to UK/ EU law:

  • Lawful, fair and transparent processing of data
  • The purpose for which personal data is collected must be specified, explicit and legitimate, and the data must be processed in a manner that remains compatible with the initial purpose for which it is collected.
  • Data is not excessive and remains adequate and relevant data to the purpose.
  • Accuracy of data is maintained.
  • Data is stored for no longer than necessary.
  • Appropriate measures are taken to ensure data is processed in a secure manner.

By registering for our Newsletter, downloading a resource, purchasing a product or submitting your personal data via this web site, you agree to the transfer, storing or processing of it as set out below. We require these details in order to keep you updated and to fulfil our contract with you. Please do not use this website if you do not agree with any of the following.

WHAT INFORMATION DO WE COLLECT?

If just browsing The Site, our servers and cookies collect the following generic information about you;

  • The Operating System you use e.g. Windows
  • The Browser you use e.g. Safari or Google Chrome
  • The device you are using to view this website e.g. Desktop or Mobile
  • Your IP Address
  • Your behaviour on our site e.g. page views, link clicks etc.

Only when voluntarily completing a form on The Site, do we then have access to the following information:

  • E-mail Address
  • First & Last Name

Please Note – At no point do we process and/ or store any bank or credit card information.

HOW WE COLLECT YOUR INFORMATION​

DIGITAL

  • Check-out Process
  • Newsletter Sign Up Form
  • User information collected at checkout

ACCESSING YOUR INFORMATION

  • The GDPR 2018 gives you the right to check that your personal data is being processed lawfully. Your subject access right can be exercised in accordance with the act. Any subject access request must be made in writing to jan@janolive.co.uk
  • If you would like amendments made to your data e.g. change of name or contact details, please contact us at any time via jan@janolive.co.uk

HOW WE USE YOUR INFORMATION

  • To enable us to ensure your online account has been created and updated successfully so that you safely and securely access the content you have purchased or registered for
  • To communicate with you regarding your purchase and/or subscription
  • To personalise and target future correspondence regarding new and related products, and courses
  • To respond to specific enquiries and queries
  • For resolving complaints and dealing with disputes
  • To notify you about changes to our service
  • For preventing and detecting fraudulent or criminal activity
  • If you have given us your consent to receive marketing communications by email, are a customer of ours or you have previously asked us for information about our products or courses, we may send you marketing messages by email. However, in every marketing email message we send you, we will give you the opportunity to unsubscribe from our mailings altogether.
  • For internal research/analysis and customer profiling

Please note the usage as outlined above applies to all information we hold about you, however we obtain it during your journey with us.

DISCLOSURE OF YOUR INFORMATION​

  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may also release your information when we believe release is appropriate to comply with law, enforce our site policies, or protect our or others’ rights, property or safety.
  • You have the right at any time to ask us not to process your personal data for marketing purposes. You can also unsubscribe from our marketing Newsletter at any point by clicking on the ‘Unsubscribe’ link at the bottom of any marketing Newsletter you have received from us.
  • In respect of Data Retention, we are legally bound from a financial viewpoint to keep your personal data on our systems for seven years after you have made a purchase with Jan Olive Creative Studio

ONLINE COURSE DELIVERY POLICY

All our online courses are delivered online in password-protected classrooms.

You will receive emails throughout the courses duration to enhance your experience and highlight specific important content.

  • If you require any assistance, please email jan@janolive.co.uk and the team will be happy to help.

DATA SECURITY

The transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this web site, therefore any transmission is at your own risk.

Once we have received your information, we will take all reasonable steps to keep your personal data secure (both technologically and physically) and to try to prevent any unauthorised access to it.  All information you provide to us is stored on our secure servers. All payment transactions will be encrypted using SSL technology and processed through Stripe or PayPal. We do not store any financial information.

Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.

If at any point you suspect or become aware of a breach of security, or receive suspicious communications from someone claiming to be from Jan Olive Creative Studio please let us know immediately via jan@janolive.co.uk

LAST UPDATED

The Privacy Policy was last modified on 20 June 2023. We reserve the right to update or amend this Privacy Policy from time to time without notice to you.